{"id":3,"date":"2026-04-25T23:18:47","date_gmt":"2026-04-25T23:18:47","guid":{"rendered":"http:\/\/epolume.com\/?page_id=3"},"modified":"2026-05-17T19:46:10","modified_gmt":"2026-05-17T19:46:10","slug":"privacy-policy","status":"publish","type":"page","link":"https:\/\/epolume.com\/es\/privacy-policy\/","title":{"rendered":"Privacy Policy"},"content":{"rendered":"<div class=\"epolume-policy-page\">\n<section class=\"epolume-policy-hero\">\n<p class=\"epolume-policy-kicker\">Privacy<\/p>\n<h1>Privacy Policy<\/h1>\n<p class=\"epolume-policy-lead\">This Privacy Policy explains how EpoLume collects and uses information needed to operate our handmade resin lamp store, process orders, provide support, and improve the website.<\/p>\n<\/section>\n<section class=\"epolume-policy-card epolume-business-card\">\n<h2>Informaci\u00f3n comercial<\/h2>\n<p><strong>EpoLume<\/strong><br \/>69 TL 27, An Phu Dong<br \/>Ho Chi Minh<br \/>Vietnam<\/p>\n<p><strong>Correo electr\u00f3nico:<\/strong> <a href=\"mailto:support@epolume.com\">support@epolume.com<\/a><br \/><strong>WhatsApp:<\/strong> <a href=\"https:\/\/wa.me\/84911730822\" target=\"_blank\" rel=\"noopener\">+84 911 730 822<\/a><\/p>\n<\/section>\n<section class=\"epolume-policy-card\">\n<h2>Information We Collect<\/h2>\n<p>When you place an order or contact us, we may collect your name, email address, phone number, billing and shipping address, order details, payment status, support messages, and information needed to prepare and deliver your order.<\/p>\n<\/section>\n<section class=\"epolume-policy-card\">\n<h2>How We Use Information<\/h2>\n<ul>\n<li>Process payments, orders, shipping, and customer support requests.<\/li>\n<li>Confirm product details, custom requests, delivery information, and defective-item support cases.<\/li>\n<li>Send order updates, tracking information, and support replies.<\/li>\n<li>Improve website performance, security, fraud prevention, and customer experience.<\/li>\n<\/ul>\n<\/section>\n<section class=\"epolume-policy-card\">\n<h2>Payments and Service Providers<\/h2>\n<p>Payments are processed by third-party payment providers. EpoLume does not store full payment card details on our website. We may share the minimum necessary order and delivery information with payment processors, shipping providers, website hosting, analytics, security, and customer support tools.<\/p>\n<\/section>\n<section class=\"epolume-policy-card\">\n<h2>Cookies and Analytics<\/h2>\n<p>Our website may use cookies, analytics, advertising, security, and WooCommerce tools to operate the store, remember cart sessions, measure performance, and protect the site. You can control cookies through your browser settings where available.<\/p>\n<\/section>\n<section class=\"epolume-policy-card\">\n<h2>International Orders<\/h2>\n<p>EpoLume serves international customers in English and fulfills handmade resin lamps from Vietnam. Customer information may be processed in the countries where our website, payment, shipping, and support providers operate.<\/p>\n<\/section>\n<section class=\"epolume-policy-card\">\n<h2>Data Rights and Contact<\/h2>\n<p>You may contact us to request help with your personal information, order data, or support history. Email <a href=\"mailto:support@epolume.com\">support@epolume.com<\/a> and include enough information for us to identify your request.<\/p>\n<\/section>\n<section class=\"epolume-policy-card epolume-policy-related\">\n<h2>Enlaces \u00fatiles de EpoLume<\/h2>\n<nav class=\"epolume-policy-links\" aria-label=\"Enlaces \u00fatiles de EpoLume\"><a href=\"https:\/\/epolume.com\/es\/shop\/\"><strong>Compre l\u00e1mparas hechas a mano<\/strong><span>Explora nuestra selecci\u00f3n de luces de resina con motivos oce\u00e1nicos, gal\u00e1cticos, florales, de dioramas y personalizadas.<\/span><\/a><a href=\"https:\/\/epolume.com\/es\/shipping-policy\/\"><strong>Pol\u00edtica de env\u00edos<\/strong><span>5 d\u00edas h\u00e1biles de procesamiento, 8-10 d\u00edas h\u00e1biles de tr\u00e1nsito en EE. UU., 13-15 d\u00edas h\u00e1biles de plazo total estimado.<\/span><\/a><a href=\"https:\/\/epolume.com\/es\/refund_returns\/\"><strong>Reembolsos y devoluciones<\/strong><span>Revise el proceso para art\u00edculos da\u00f1ados, defectuosos, incorrectos o sustancialmente diferentes.<\/span><\/a><a href=\"https:\/\/epolume.com\/es\/contact-us\/\"><strong>Contacta con el servicio de atenci\u00f3n al cliente.<\/strong><span>Env\u00ede un correo electr\u00f3nico a support@epolume.com o un mensaje de WhatsApp al +84 911 730 822.<\/span><\/a><a href=\"https:\/\/epolume.com\/es\/terms-conditions\/\"><strong>T\u00e9rminos y condiciones<\/strong><span>Condiciones de pedido, pago, producto artesanal y del sitio web.<\/span><\/a><a href=\"https:\/\/epolume.com\/es\/privacy-policy\/\"><strong>Pol\u00edtica de privacidad<\/strong><span>C\u00f3mo se gestionan los datos de clientes, pedidos, soporte y sitio web.<\/span><\/a><\/nav>\n<\/section>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>Privacy Privacy Policy This Privacy Policy explains how EpoLume collects and uses information needed to operate our handmade resin lamp<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"open","template":"","meta":{"footnotes":""},"class_list":["post-3","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/epolume.com\/es\/wp-json\/wp\/v2\/pages\/3","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/epolume.com\/es\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/epolume.com\/es\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/epolume.com\/es\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/epolume.com\/es\/wp-json\/wp\/v2\/comments?post=3"}],"version-history":[{"count":5,"href":"https:\/\/epolume.com\/es\/wp-json\/wp\/v2\/pages\/3\/revisions"}],"predecessor-version":[{"id":37744,"href":"https:\/\/epolume.com\/es\/wp-json\/wp\/v2\/pages\/3\/revisions\/37744"}],"wp:attachment":[{"href":"https:\/\/epolume.com\/es\/wp-json\/wp\/v2\/media?parent=3"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}