{"id":5288,"date":"2021-08-25T09:00:10","date_gmt":"2021-08-25T09:00:10","guid":{"rendered":"http:\/\/dummy.xtemos.com\/woodmart2\/?page_id=5288"},"modified":"2026-05-17T19:46:00","modified_gmt":"2026-05-17T19:46:00","slug":"contact-us","status":"publish","type":"page","link":"https:\/\/epolume.com\/es\/contact-us\/","title":{"rendered":"Contacta con EpoLume"},"content":{"rendered":"<div class=\"epolume-policy-page\">\n<section class=\"epolume-policy-hero\">\n<p class=\"epolume-policy-kicker\">Support<\/p>\n<h1>Contact EpoLume<\/h1>\n<p class=\"epolume-policy-lead\">Questions about an order, product size, shipping, returns, approved exchanges, or a custom handmade resin lamp? Email us at <a href=\"mailto:support@epolume.com\">support@epolume.com<\/a>.<\/p>\n<\/section>\n<section class=\"epolume-policy-grid\" aria-label=\"Policy summary\">\n<div class=\"epolume-policy-stat\"><strong>24-48 hours<\/strong><span>Typical business response time<\/span><\/div>\n<div class=\"epolume-policy-stat\"><strong>Order support<\/strong><span>Shipping, defective returns, replacements<\/span><\/div>\n<div class=\"epolume-policy-stat\"><strong>International<\/strong><span>English customer service from Vietnam<\/span><\/div>\n<\/section>\n<section class=\"epolume-policy-card\">\n<h2>Email Support<\/h2>\n<p><strong>Email:<\/strong> <a href=\"mailto:support@epolume.com\">support@epolume.com<\/a><\/p>\n<p>Please include your order number when asking about an existing order.<\/p>\n<\/section>\n<section class=\"epolume-policy-card epolume-business-card\">\n<h2>Business Information<\/h2>\n<p><strong>EpoLume<\/strong><br \/>69 TL 27, An Phu Dong<br \/>Ho Chi Minh<br \/>Viet Nam<\/p>\n<p><strong>Customer service:<\/strong> <a href=\"https:\/\/epolume.com\/contact-us\/\">https:\/\/epolume.com\/contact-us\/<\/a><br \/><strong>Email:<\/strong> <a href=\"mailto:support@epolume.com\">support@epolume.com<\/a><br \/><strong>WhatsApp:<\/strong> <a href=\"https:\/\/wa.me\/84911730822\" target=\"_blank\" rel=\"noopener\">+84 911 730 822<\/a><\/p>\n<p>EpoLume serves international customers in English and fulfills handmade resin lamps from Vietnam. Please include your order number when contacting us about an existing order.<\/p>\n<\/section>\n<section class=\"epolume-policy-card\">\n<h2>What We Can Help With<\/h2>\n<ul>\n<li>Product size and style recommendations.<\/li>\n<li>Order status and tracking questions.<\/li>\n<li>Shipping, return, refund, approved exchange, or replacement questions.<\/li>\n<li>Custom ocean, galaxy, flower, or diorama lamp requests.<\/li>\n<li>Care instructions and after-sale support.<\/li>\n<\/ul>\n<\/section>\n<section class=\"epolume-policy-card\">\n<h2>Custom Order Template<\/h2>\n<p>For custom requests, include these details so we can reply faster:<\/p>\n<ul>\n<li>Theme: Ocean \/ Galaxy \/ Diorama \/ Flower \/ Other.<\/li>\n<li>Preferred size or product reference link.<\/li>\n<li>Quantity.<\/li>\n<li>Delivery country.<\/li>\n<li>Deadline, if any.<\/li>\n<li>Reference images or design notes, if available.<\/li>\n<\/ul>\n<\/section>\n<section class=\"epolume-policy-card epolume-policy-related\">\n<h2>Helpful EpoLume Links<\/h2>\n<nav class=\"epolume-policy-links\" aria-label=\"Helpful EpoLume links\"><a href=\"https:\/\/epolume.com\/shop\/\"><strong>Shop handmade lamps<\/strong><span>Browse ocean, galaxy, flower, diorama, and custom resin lights.<\/span><\/a><a href=\"https:\/\/epolume.com\/shipping-policy\/\"><strong>Shipping policy<\/strong><span>5 business days processing, US 8-10 business days transit, 13-15 business days total estimate.<\/span><\/a><a href=\"https:\/\/epolume.com\/refund_returns\/\"><strong>Refund and returns<\/strong><span>Review the damaged, defective, incorrect, or materially different item process.<\/span><\/a><a href=\"https:\/\/epolume.com\/contact-us\/\"><strong>Contact customer service<\/strong><span>Email support@epolume.com or WhatsApp +84 911 730 822.<\/span><\/a><a href=\"https:\/\/epolume.com\/terms-conditions\/\"><strong>Terms and conditions<\/strong><span>Order, payment, handmade product, and website terms.<\/span><\/a><a href=\"https:\/\/epolume.com\/privacy-policy\/\"><strong>Privacy policy<\/strong><span>How customer, order, support, and website data is handled.<\/span><\/a><\/nav>\n<\/section>\n<p><script type=\"application\/ld+json\">{\"@context\":\"https:\/\/schema.org\",\"@type\":\"Organization\",\"name\":\"EpoLume\",\"url\":\"https:\/\/epolume.com\/\",\"email\":\"support\\u0040epolume.com\",\"telephone\":\"+84 911 730 822\",\"address\":{\"@type\":\"PostalAddress\",\"streetAddress\":\"69 TL 27, An Phu Dong\",\"addressLocality\":\"Ho Chi Minh\",\"addressCountry\":\"VN\"},\"contactPoint\":{\"@type\":\"ContactPoint\",\"contactType\":\"customer support\",\"email\":\"support\\u0040epolume.com\",\"telephone\":\"+84 911 730 822\",\"availableLanguage\":[\"English\"]}}<\/script><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Support Contact EpoLume Questions about an order, product size, shipping, returns, approved exchanges, or a custom handmade resin lamp? Email<\/p>","protected":false},"author":0,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-5288","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/epolume.com\/es\/wp-json\/wp\/v2\/pages\/5288","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/epolume.com\/es\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/epolume.com\/es\/wp-json\/wp\/v2\/types\/page"}],"replies":[{"embeddable":true,"href":"https:\/\/epolume.com\/es\/wp-json\/wp\/v2\/comments?post=5288"}],"version-history":[{"count":7,"href":"https:\/\/epolume.com\/es\/wp-json\/wp\/v2\/pages\/5288\/revisions"}],"predecessor-version":[{"id":37740,"href":"https:\/\/epolume.com\/es\/wp-json\/wp\/v2\/pages\/5288\/revisions\/37740"}],"wp:attachment":[{"href":"https:\/\/epolume.com\/es\/wp-json\/wp\/v2\/media?parent=5288"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}