Support
Contact EpoLume
Questions about an order, product size, shipping, returns, approved exchanges, or a custom handmade resin lamp? Email us at [email protected].
24-48 hoursTypical business response time
Order supportShipping, defective returns, replacements
InternationalEnglish customer service from Vietnam
Email Support
Email: [email protected]
Please include your order number when asking about an existing order.
Business Information
EpoLume
69 TL 27, An Phu Dong
Ho Chi Minh
Viet Nam
Customer service: https://epolume.com/contact-us/
Email: [email protected]
WhatsApp: +84 911 730 822
EpoLume serves international customers in English and fulfills handmade resin lamps from Vietnam. Please include your order number when contacting us about an existing order.
What We Can Help With
- Product size and style recommendations.
- Order status and tracking questions.
- Shipping, return, refund, approved exchange, or replacement questions.
- Custom ocean, galaxy, flower, or diorama lamp requests.
- Care instructions and after-sale support.
Custom Order Template
For custom requests, include these details so we can reply faster:
- Theme: Ocean / Galaxy / Diorama / Flower / Other.
- Preferred size or product reference link.
- Quantity.
- Delivery country.
- Deadline, if any.
- Reference images or design notes, if available.