Privacy
Privacy Policy
EpoLume respects your privacy. This page explains what information we collect, why we use it, and how customers can contact us about privacy questions.
Information We Collect
We may collect your name, email address, billing details, shipping details, account information, order history, review content, support messages, and technical information such as IP address, browser data, and cookies.
How We Use Information
- To process orders and payments.
- To ship products and provide tracking updates.
- To answer support, return, and refund requests.
- To manage customer accounts and reviews.
- To improve site security, prevent fraud, and maintain store performance.
- To send marketing messages only where allowed or requested.
Payments
Payments are processed by third-party payment providers. EpoLume does not store full payment card details on our website.
Cookies and Analytics
Our site uses cookies for cart functionality, login sessions, security, analytics, and improving the shopping experience. You can manage cookies in your browser settings, but some store features may not work correctly without them.
Sharing Information
We share information only when needed to operate the store, such as with payment processors, shipping carriers, website hosting, security tools, analytics services, email providers, or when required for legal and compliance reasons.
Privacy Contact
For privacy questions or data requests, email [email protected].