Privacy Policy

Information We Collect

When you place an order or contact us, we may collect your name, email address, phone number, billing and shipping address, order details, payment status, support messages, and information needed to prepare and deliver your order.

How We Use Information

• Process payments, orders, shipping, and customer support requests.
• Confirm product details, custom requests, delivery information, and defective-item support cases.
• Send order updates, tracking information, and support replies.
• Improve website performance, security, fraud prevention, and customer experience.

Payments and Service Providers

Payments are processed by third-party payment providers. EpoLume does not store full payment card details on our website. We may share the minimum necessary order and delivery information with payment processors, shipping providers, website hosting, analytics, security, and customer support tools.

Cookies and Analytics

Our website may use cookies, analytics, advertising, security, and WooCommerce tools to operate the store, remember cart sessions, measure performance, and protect the site. You can control cookies through your browser settings where available.

International Orders

EpoLume serves international customers in English and fulfills handmade resin lamps from Vietnam. Customer information may be processed in the countries where our website, payment, shipping, and support providers operate.

Data Rights and Contact

You may contact us to request help with your personal information, order data, or support history. Email [email protected] and include enough information for us to identify your request.